Refund Policy
Final legal wording should be reviewed by Greek/EU legal counsel before public launch.
1. General principle
You purchase a defined professional service. Refund eligibility depends on how much of the service has been delivered at the time of your request.
2. Before scheduling
If you cancel before your consultation has been scheduled, you are eligible for a full refund.
3. After scheduling, before delivery
If you cancel after scheduling but at least 48 hours before the consultation, you are eligible for a full refund. Cancellations within 48 hours of the scheduled time may be subject to a reasonable administration deduction or offered as a reschedule.
4. After delivery has begun
Once a consultation has been delivered or written deliverables have been issued, the service (or the delivered part of it) is considered performed. Partial refunds may be offered at our reasonable discretion for undelivered components.
5. How refunds are processed
Eligible refunds are returned to the original payment method via Stripe. Depending on your bank, funds typically appear within 5–10 business days.
6. How to request
Email us with your order number. For any questions regarding these terms, contact AURA CONCEPT GROUP ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε., Kallithea, Attica, Greece (GEMI 183944301000, AFM/VAT 802850920), email: [OFFICIAL COMPANY EMAIL].